Return and Refund Policy
Thank you for choosing Rita Zafran Sdn. Bhd. Please read our Return and Refund Policy carefully to understand our terms before making a purchase.
1. No Returns
All sales are final. We do not accept returns for any reason, including:
All sales are final. We do not accept returns for any reason, including:
- Change of mind
- Incorrect selection of products
- Dissatisfaction with the product
2. No Refunds
We do not offer refunds for any purchases, including:
- Partial or full refunds
- Refunds for shipping or handling fees
3. Exceptions
Exceptions to this policy will only be considered in the following cases:
- The product is defective or damaged upon delivery.
- The wrong item was delivered.
For exceptions, customers must contact us within [3 days] of receiving the item and provide supporting documentation (e.g., photos of the damage or incorrect item). At our discretion, we may offer a replacement or refund.
4. Contact Us
For any inquiries or concerns about this policy, please reach out to us:
- Email: info@ritazafran.com
- Phone: +(60) 12 358 7673
5. Policy Acknowledgment
By completing your purchase on our website, you acknowledge and agree to this Return and Refund Policy.