Shipping Policy

Thank you for choosing Rita Zafran Sdn. Bhd. Please review our Shipping Policy to understand our shipping terms and conditions.

1. Shipping Coverage

We currently ship to addresses within Malaysia. For other countries, please whatsapp us your request and we will communicate from there.

Orders are processed within 2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive a confirmation email with your tracking number once your order has been shipped.

We offer the following shipping options:

Note: Delivery times may vary due to factors beyond our control, such as customs delays or courier issues.

Standard Shipping: [e.g., Free for orders above RM100, RM10 for orders below RM100]
Express Shipping: [Specify cost, e.g., RM20 per order]

Shipping fees will be calculated and displayed at checkout.

Once your order has shipped, you will receive a tracking number via email. You can track your order on our courier partner’s website.

Please ensure your shipping address is accurate. We are not responsible for orders shipped to incorrect addresses provided by customers.
If your package is lost or damaged during transit, please contact us immediately at [Your Support Email].

International shipments may be subject to customs duties, taxes, or fees, which are the responsibility of the customer.
Delivery times for international orders may vary depending on customs clearance and courier services.

Customs Compliance: International and East Malaysia orders may be subject to customs inspections and regulations based on the destination country’s laws. It is the customer's responsibility to ensure that the purchased items comply with local import regulations.
Customs Delays: We are not responsible for delays caused by customs inspections, holds, or documentation requirements.
Import Duties and Taxes: Any import duties, taxes, or customs fees imposed by the destination country are the sole responsibility of the customer. These fees are not included in the product price or shipping costs and must be settled with the local customs authority.
Restricted or Prohibited Items: If an order is returned, confiscated, or destroyed due to local import restrictions or non-compliance with customs regulations, Rita Zafran Sdn. Bhd. will not issue refunds or replacements.

Recommendation: Please check your country’s import regulations before placing an order to avoid any issues during delivery.

For any questions regarding shipping, feel free to reach out:

By placing an order on our website, you agree to this Shipping Policy.